Articles

Add an addon domain or alias to your hosting

You can host more than one domain on a single cPanel hosting account. There are two ways to add...
Change your PHP version and settings (MultiPHP Manager and INI Editor)

Each website on your hosting account can run its own PHP version, and you can adjust PHP settings...
Create a MySQL database and user in cPanel

Most website software, including WordPress, Joomla and online shops, stores its content in a...
Create a subdomain in cPanel

A subdomain is an extra address in front of your domain, such as blog.yourdomain.co.nz or...
Disk space full or nearly full: find what's using space and free it up

If you've had a disk quota warning from us, or your account is close to its limit, this guide...
Do you have a demo?

Yes, you can try a demo cPanel account before you order. Go to our Web Hosting page, scroll to...
Do you have a manual for your control panel?

Our hosting uses cPanel, and cPanel publishes a full user guide: https://docs.cpanel.net/cpanel/...
Download a full backup of your hosting account

We back up your account every day, but it's good practice to keep your own copy too, especially...
Error: "User has exceeded the 'max_user_connections' resource (current value: 5)" – what it means and how to fix it

If your website shows database connection errors or intermittent 503 Service Unavailable pages,...
Find and read your website error logs

When your website shows a blank page, a "critical error" message or a 500 error, the reason is...
How do I login to your Control panel?

You can access your cPanel (Control Panel) a couple dfferent ways. Login to the client area here...
Import and export a database with phpMyAdmin

phpMyAdmin lets you work with your databases from your browser. This guide shows you how to...
Imunify360 blocked my page or shows a challenge (wsidchk)

Our servers use Imunify360 to protect websites from hacking attempts, brute-force logins and bad...
Manage DNS records with the Zone Editor (A, CNAME, MX, TXT)

DNS records tell the internet where to find your website, where to deliver your email, and prove...
Password-protect a folder on your website (Directory Privacy)

Directory Privacy adds a username and password prompt to a folder on your website. Anyone...
Restore files, databases or email from a backup (JetBackup)

We back up every cPanel hosting account daily at midnight (NZ time) and keep the last 14 days....
Set up a Node.js or Python app in cPanel

Our cPanel hosting runs on CloudLinux, which lets you host Node.js and Python apps alongside your...
Set up a cron job in cPanel

A cron job runs a command or script automatically on a schedule, for example every 15 minutes,...
Set up redirects and force HTTPS

Redirects send visitors from one address to another automatically. This guide covers the three...
Turn on two-factor authentication for cPanel

Two-factor authentication (2FA) adds a second step when you log in to cPanel directly. As well as...
Upload your website with File Manager or FileZilla

There are two easy ways to put your website files on your hosting account: File Manager in...
Using XRAY PHP to diagnose a slow wordpress website

Howto use XRAY PHP to diagnose a slow wordpress website running on Hoopla Hosting.   XRAY PHP...
What are resource limits?

Resource limits on web hosting packages at Hoopla Hosting   Common issues related to resource...
What is my username and password?

Your username and password are emailed to your once you have paid. The subject line will be...
Why is my IP address blocked from cPanel, WHM or my website?

If cPanel, WHM, webmail or your websites suddenly stop loading from your home or office...