FAQ

Start with the size and type of website you run, how much storage and traffic you expect, and whether you need email hosting. If you are unsure, contact our team and we can help you choose a suitable plan.

Yes. Migration assistance is included with our hosting plans. We can help move supported website files, databases and email from your existing provider and coordinate the changeover to reduce disruption. See our website migration page for more information.

Yes. Our cPanel web hosting plans support email on your own domain, so you can create addresses such as hello@yourdomain.co.nz and manage them from cPanel.

Yes. You can register a new domain or transfer an existing domain to Hoopla Hosting. Visit our domain registration page to get started.

Our cPanel hosting includes SSL certificate support for hosted domains. SSL encrypts traffic between your website and its visitors and enables HTTPS.

Yes. If your website grows or needs more resources, contact us and we can help you move to a more suitable hosting plan.

Yes. Migration assistance is included with our hosting plans. For supported cPanel accounts, our team can help plan and migrate your existing customer accounts to your Hoopla reseller service.

Consider how many accounts you need to host, their combined storage and bandwidth requirements, and how quickly you expect to grow. If you are unsure, talk to our team and we can help you choose an appropriate starting point.

Most orders are provisioned automatically once payment and account checks are complete. Some orders may require manual review before the service is activated.

Yes. Reseller hosting uses WHM to create and manage individual cPanel hosting accounts for your customers.

Yes. Reseller hosting includes cPanel branding and custom nameservers as standard, so you can resell services under your own brand. Your customers see your business name and client-facing details rather than Hoopla Hosting, while we provide the underlying infrastructure behind the scenes. If you have specific white-label requirements, contact us and we can advise on the available options.

Yes. Custom (private) nameservers, such as ns1.yourdomain.co.nz and ns2.yourdomain.co.nz, are included as standard with reseller hosting, so hosting can be presented under your own brand rather than ours. This is set up by our team, so contact us and we can help set these up for your account.

Yes. Domain reseller is available as an optional extra on our reseller hosting plans, letting you register and manage domains for your customers under your own service through your own WHMCS. See our domain reseller page or contact us for current options and pricing.

WHMCS licensing options may be available for reseller customers. Contact us for current licensing options and pricing.

Consider your website traffic, storage, database usage, email requirements and the applications you run. If you are not sure what you need, send us your requirements and we can recommend an appropriate option.

Yes. If a standard hosting plan does not fit your requirements, we can discuss a tailored solution. For larger or more demanding workloads, see our Enterprise Hosting options.

Yes. Migration assistance is included with our hosting plans. We can help move supported websites, databases and email and plan the cutover around your business requirements.

Yes. If your website needs more resources over time, we can help you move to a larger hosting plan or discuss VPS and enterprise options where appropriate.

Yes. Hoopla Hosting provides New Zealand-based support for our hosting services. If you need help with your service, you can contact our team through the available support channels.

Yes. Migration assistance is included with our hosting plans. We can help move supported websites, databases and email from your existing provider and coordinate the cutover.

LiteSpeed is available on supported Hoopla shared and reseller hosting services. It is designed to serve web content efficiently and can work with caching plugins used by applications such as WordPress.

Yes. You can manage hosting and domain services with Hoopla Hosting. Visit our domain registration page to search for or transfer a domain.

Shared hosting describes how multiple customer accounts share hosting resources. Cloud infrastructure describes how the underlying compute and storage platform is built. A hosting service can therefore be both shared hosting and hosted on cloud infrastructure.

Choose the location that best fits your audience, business requirements and other technical needs. If most of your visitors are in one country, hosting closer to them can reduce network latency. Contact us if you would like help choosing a location.