Frequently Asked Questions
1000s of clients of Hoopla Hosting are enjoying the excellent performance of their websites and the great support provided.
Join the growing family to be a part of the experience.
For New Customers
Is there a setup fee?

No and we don't plan too. All our provisioning systems are fully automated so there is no need for us to charge.

What hosting control panel do you offer?

All of our hosting plans include cPanel. We found cPanel to be the most userfriendly control panel on the market.

What hosting platform do you use?

All our servers run CloudLinux using the latest stable version of cPanel. We do have windows based plans available on request.

Do you offer a money back guarantee?

Yes. If for any reason during the first 30 days, if you are not completely satisfied with any of our services, we will cancel your account and refund your money.


*Domain Registration not included

When can I begin using my account?

Your account will be setup automatically within 5 minute's of ordering.(Payment must have been sent)

Once an account is set up an activation notice will be sent to you via e-mail including a username, password, and IP address. You can begin uploading files to your new web space immediately thereafter.

What forms of payment do you accept?

Internet Banking, PayPal and all major Credit Cards. All Credit Cards numbers are stored with our processor eWay.

 If you wish to pay using Internet Banking please use the below details.

Bank Name: BNZ

Payee Name: Hoopla Hosting Limited
Account Number: 02-0800-0936886-025
Please use your invoice number as the reference.

Will you place ad's on my site?

We will NOT place ads on your site, ever.

Free SSL Certificates

We provide free Comodo SSLs for all Domains within our Shared Web Hosting, Reseller Web Hosting and Managed VPS platforms.

Please allow up to 48 hours for the SSL to be generated and installed after adding a new domain to cPanel.

We will only support domains which have our nameservers set correctly. If you do not use our nameservers we cannot guarantee SSL validation. 

For Existing Customers
How do I login to your Control panel?

You can access your cPanel (Control Panel) a couple dfferent ways.

  • Login to the client area here and click "My Services" then on the  icon beside your domain.
My Domain Name is registered with someone else. How do I update the name servers?

Easy! Let us know who your domain is currently registered with and we will give you instructions on how to point your domain to Hoopla Hostings web servers.

We are happy to login to your current domain control panel and make the changes for you. Please submit a support ticket if you would like help with either.

You may also wish to transfer your domain to Hoopla Hosting. Please have a look at our Domains page

What is my username and password?

Your username and password are emailed to your once you have paid. The subject line will be "Hoopla Hosting New Account Information" we can resend this on request, please also check your Junk or SPAM folders. Username and password will be shown under the subheading of "Login Details"

We reccomend that you login to your control panel and change your password as soon as your account is created.