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Knowledgebase

Browse setup guides, troubleshooting articles and answers to common hosting questions.

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Have a question before you order? Contact our team to discuss the right hosting service for your requirements.

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Find answers in our Knowledgebase

Search our support articles for setup instructions, troubleshooting steps and service information.

Frequently Asked Questions

How do I access cPanel?

Sign in to the Hoopla Client Area, open your hosting service and use the cPanel login option. This is the simplest way to access cPanel without remembering a separate control-panel URL.

How do I create an email account?

Sign in to cPanel and open Email Accounts. Choose the option to create an account, select the domain, enter the mailbox name and password, and set the storage allocation you want to use.

What is cPanel?

cPanel is the control panel used to manage many Hoopla web hosting services. It provides tools for website files, domains, email accounts, databases, SSL, backups and other hosting features.

I forgot my hosting password. What should I do?

Start by signing in to the Client Area. From there you can access and manage your hosting service. If you are still unable to sign in, contact our support team for assistance.

How can I contact technical support?

You can contact Hoopla Hosting through our support channels from the website or Client Area. For account-specific or technical problems, include the affected domain or service and a description of what you are seeing so we can investigate more quickly.

What information should I include in a support request?

Tell us which service or domain is affected, what you were trying to do, what happened instead, and any error message you received. Screenshots and the approximate time the problem occurred can also be useful.

Need help choosing a hosting service?

Talk to our team about your website, application or infrastructure requirements.