Articles
Cancel a service or stop a domain renewing
You can cancel a hosting service or stop a domain from renewing yourself in the client area....
Is there a setup fee?
We do not charge setup fees for any services that are automatically provisioned. This includes...
My card payment failed, or I can't update my card – what should I do?
This article covers the most common card payment problems: an automatic payment that failed, a...
Non payment
Domain renewal invoices are generated 15 days before the expiry date with reminders sent 30 and...
What forms of payment do you accept?
Internet Banking, POLi, PayPal and all major Credit Cards. All Credit Cards numbers are stored...
What is your mailing address?
Our offices are based in Christchurch, New Zealand with remote staff throughout New Zealand along...
Will you ever increase my plan costs
Pricing may increase however we do not take this lightly. Multiple factors are considered when...
