Articles

Can I have a dedicated IP address?

Dedicated IP addresses are only available on some Business Web Hosting plans as well as all VPS...
Can I upgrade my plan later?

Yes, you can upgrade your hosting plan at any stage. Billing changes are prorated, if your new...
Do you perform backups?

Yes. Every cPanel web hosting and reseller hosting account is backed up daily at midnight (NZ...
How long will it take to set up my hosting account?

Once payment is made our automated provisioning will setup your account within 1-2 minutes...
Imunify360 blocked my page or shows a challenge (wsidchk)

Our servers use Imunify360 to protect websites from hacking attempts, brute-force logins and bad...
Is your network IPv6 enabled?

Yes. Our network is IPv6 enabled however not enabled by default.If you wish to learn more about...
We've found a phishing page on your website: what it means and what to do

If you've received a ticket from us saying a phishing page has been found on your website, this...
Where are your web hosting servers located?

Our web hosting servers are in two datacentres: Auckland: DataVault, in Grafton. This is our...
Which nameservers do I use?

Use these three nameservers for Hoopla Hosting cPanel plans. Add all three for the best...
Why is my IP address blocked from cPanel, WHM or my website?

If cPanel, WHM, webmail or your websites suddenly stop loading from your home or office...