Help! - Emails are not getting through.

 

Symptoms:

 

  • Mail being detected as spam, or not being delivered.

 

SPF Record is required - Sender Policy Framework.

 

Simply it tells the rest of the internet WHO is allowed to SEND emails on your domain.

 

Lets make sure that you can send mail, and ensure your SPF record is correct:

 

Navigate to your cPanel, and Click on Email Deliverability.

 

A list of your domains is then presented, Feel free to click on " Manage " next to your domain.

 

Scroll down and you can see the button " Install the Suggested Record " - Click on it and let it run, this will install your SPF record.

 

If you have any issues whilst adding the SPF feel free to reach out to the friendly Hoopla Hosting support team via Support Ticket.

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