Vision Helpdesk Web Hosting

Online Issue Tracker
Track issues online, Ticket creation using web interface and Email Parsing. Fetch emails using email piping, POP3, IMAP, POP3 SSL, IMAP SSL. Advance features like Two Way Email Parsing | Catch All Rules | Pre and Post Email parsing | manage Break-Lines

Ticket Billing
Prepaid and Postpaid Billing | Manage Credit | Create Invoice | Taxation | Bill Tickets Per Minute | Per Hour| Per Ticket | Per Post, Track Bill Time, Multi-Currency | Automation and much more..

Blabby - Staff Collaboration
Private Social Hub for your staff members to communicate, share knowledge | files | presentations | collaborate on ticket issues.

Task Management
simplified way to create, track and assign project tasks to multiple staff agents and link them to incidents.

Help Desk Gamification
Gamify your help desk platform by setting up agent achievement levels and quests

Knowledge-base Management
Predefined Replies for Staff, Manage Knowledgebase for Clients and Staff, Create Forums, Question and Answer, Bug Submission, Feature Requests, Manage Downloads and more..

Help Desk Automation
Work Flow | SLA and Escalations — Automate your tickets work using rule based criteria and decide what action system should take on matching specific criteria conditions. Setup SLA's and offer timely response to tickets.